Retaining & Growing Accounts
About this course
Early / Mid Career
Who should attend?
Account managers who are new to the role or who want to refresh and develop their skills. New business sales professionals can benefit from understanding this side of the game.
• Learning the Client Focused Fundamentals
Client Focused Planning
• Client Focused Conversation Skills
If finding new clients is the lifeblood of any enterprise, retaining and growing accounts sustains the business going forward. This intensive course will give you the skills you need to make sure you look after your customer/clients so they can continue to flourish.
Suitable for account managers keen to update their skill-set or learn best practices, the course focuses on getting the core client fundamentals right. This includes developing a client-centric attitude, building trust, and understanding their business needs.
You will also learn how to build effective relationships with clients, manage conflict, make the most of digital tools, and more.
Why this course is important?
The course will be to face-to-face allowing for interactive experiential learning at locations throughout the UK.
Free tea/coffee & refreshments
Discounts on multiple bookings
2 places - Save 5%
3 places - Save 10%
4 places - Save 15%
Glasgow, Edinburgh, London, Manchester
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