We engaged Masters in Minds to develop an effective consultative development course for our customer-facing staff.  Masters in Minds took the time to understand our organisation’s context and needs and delivered at a high level.

Their methodology demonstrated meticulous planning, credible delivery, and a client-focused approach.

From the outset, Masters in Minds demonstrated professionalism and responsiveness. They maintained regular check-ins with us, ensuring alignment with our goals and expectations.  Their clear communication and understanding of our requirements set a positive tone for the collaboration.

Training sessions were meticulously planned and executed. Their content was relevant, up-to-date, and tailored to our specific needs.  Attendees praised the deliverers’ expertise and engaging delivery style which enhanced the overall learning experience.

In summary - our experience was extremely positive.

“Fantastic course with the most lovely bunch of trainers who ran the course, very engaging and was very informative, I have taken a lot of very useful advice which I will apply to my work setting as well as in my life outside of work. 

“MiM's work will stay with me for life”.  

Just a short note to say how well I thought the two days went. Looking at the objectives, I think great improvements have been made and genuine change will come out of what was covered and discussed. Please also thank Steph for me.

Yellow Belt Training Course. Just a personal note of thanks, too, for your time; I genuinely enjoyed it, and as hosts and facilitation go – you were superb! Regards

"I want to take the opportunity to really shine a line on not only the content of what was delivered but also Kevin and Steph. They were flawless throughout all modules - being brave, honest, and showing us a way to communicate that will make our jobs and lives easier. Thank you with the utmost gratitude." 

“My own energy and application to my role has significantly heightened, and I am already seeing metrics improve as a result of just a few changes to how I interact and ensure this cascades down.

In a positive way, I never expected it to be as good!”

“Very, very impressive course indeed, of all the various workshops and courses I have done down the years in large organisations this was the most impressive and by far the best facilitated – and I am fairly sure that this belief was shared by most or all of the audience – excellent and thank you!”

“just had a sneaky look at the early NPS figures (indicative) for my team and we have continued to improve 74%,  the  highest we have ever been!! Thanks for helping on this journey, do you want a job?!”

“The facilitators are fantastic and you can tell that they have vast experience and have worked together for a long time. They delivered the course material in a fantastic way, which enabled me to stay fully engaged throughout. I cannot recommend the MIM course enough, and I would love to see the rest of the leadership team attend.”

“The coaching I’ve had from you has been excellent, thank you, you have helped me so much and I really feel I have grown as a result. I’ve come a long way from the person who was nervous to do a short presentation in front of the video camera on day 1 of LDP and feeling I wasn’t good enough.”

“I really found the coaching experience to be of great benefit. Julie was able to evoke my thoughts and feelings by asking the right questions and by taking me out of my comfort zone. It enabled me to gain a deeper understanding of some of my inner thoughts, desires and goals. Through our coaching sessions, I became focused on these goals and am able to steer my life in the right direction and stay above the line.  This will help me achieve greater personal satisfaction and fulfilment.

Thanks, Julie, for being such an inspiration.”

“From initial contact with Julie through the Vistage Networks through to the conclusion of the project, MIM were excellent to work with from start to finish. The team not only took time to understand our challenges and what we were trying to achieve from the process, but they really took the time to understand our business and our people. Throughout the process they asked lots of questions that challenged our thinking, and were helpful in answering our questions and prompted some excellent discussions that developed our thinking around key areas. The final piece of work they have produced is a professional, ready to use solution that is bespoke to our business. We are very excited to be able to role this out with our team and beyond.”

“Dear MiM team, 

We made it!

What a truly fantastic journey we have been on for the last few months! 

Getting an opportunity to custom design and deliver a Leadership programme for our business has been a once-in-a-lifetime opportunity for me. I speak for everyone when I say we have learned so much. 

From the start, we said we would “learn together to lead together,” and I believe this has been an overwhelming success. 

We decided to go on this journey with MiM. We wanted to challenge the mindset, open ourselves to experience new ideas, learn new techniques and tools, understand a common language and define a values-based culture to lead our business forward. 

Ovarro is a very different business today, and we now have the beginnings of a high-performing leadership team ready to deliver on our ambitions. 

For that, we are very thankful for all that you have done so far, the work behind the scenes to create the content coupled with the professionalism, credibility and authenticity in the way the material was delivered … we could not have achieved this without you! 

We look forward to working on our PDPs and continuing to receive coaching from you all. 

Thanks again. “

“At first, with LDP, I found it tough going. In order to put things right with my personal and team performance, I had to accept that what I was doing needed to improve. My personal standards had to improve. I needed to constantly look at myself, my performance, my attitude, and how I interacted with my sales management team.

Initially, it was exhausting to keep myself constantly in check. However, what I have achieved with your help has been fantastic. My management team now, having gone through the same learning as I have, work out of the same values and standards as a team, whilst respecting differing individual values as well. We understand each other better, we are able to hold each other to account without fear of recrimination when we feel one our managers falls below that standard, or transgresses a value of a colleague.

We are able to give good old-fashioned honesty to our colleagues, and it’s respected as it has come from a positive intention rather than a need to be “right or better” than the next person. I think what I am trying to explain is we are undergoing a cultural change in Mitsubishi Electric.”

“MiM have brought Golden Charter a number of things:

1. The ability to stand back and look at the overall process objectively and from the consumer’s point of view – identifying non-value added activities
2. Culture change – bringing the teams together to redesign the consumer experience bottom up which in turn means they buy into it
3. Valuable and relevant experience and expertise from other industries/similar-sized companies
4. Improved efficiency and conversion which ultimately leads to sales uplift.”

“Following a successful pilot of the program in 2007, we realised that all the managers had to go through the ‘CSD’ Enabling mindset and behaviours programme in order for all to understand the new learnings and be aligned as an organisation.
As a result, the business was better equipped to perform during the difficult and testing economic climate in 2009, which meant that the staff had confidence and new skills to meet the challenges positively and with conviction. With the mind-set and behaviours in place, the business increased its productivity by 118% and as a result it was able to make savings of £13.5M in 2009.”

“MIM has helped SL Germany to drive better performance through improved communication and ownership, which has helped us gain trust and clarity as a team.

MIM's approach was to work closely with us, in a non-typical client/supplier relationship, so much so that they feel part of my team and my personal coach in one. They went the extra mile every single time for us and showed a deep understanding of the leadership and change challenges facing a business experiencing big change.
This makes an extraordinary difference.
Due to the nature of the content and practice that MIM introduces to a business, leaders could be inclined to dismiss some of the listening and acknowledgement practices as “too soft.”

This is exactly the reason why some leaders may fail to guide, motivate and lead their people. I personally have made great strides forward in my impact, and the performance of my team and would encourage other leaders to work with MIM to support making that step change.”

“The standard that is delivered is of the highest quality from all Masters in Minds Associates involved. Not only do they apply Lean Sigma and systems thinking to the tasks and processes at hand, they deliver some key mindset training that helps those involved change their approach to deliver successful and sustainable change. The passion shines through the team and there is a real feeling that you are invested in the successful delivery of our programme which filters through to those involved.”

“I met Julie a couple of years ago while the Senior Leadership Team of Transocean was working on a big change management program. At that point in time still working for Phoenix Obsidian, Julie did a brilliant job as meeting facilitator and change manager during a series of meetings. Due to her excellent work, Transocean later reached out again to her – this time as Managing Director of Masters in Minds, to help the Senior Leadership Team once more in designing an impactful worldwide vision rollout.”

“The nine months spent working with Stephen & the team at Masters in Minds has been truly transformational, both for me personally and the wider team. At each stage of the process the topics covered have been hugely relevant & delivered in an engaging upbeat manner, while at the same time challenging my beliefs, thoughts and perceptions. Through the workshops and on-site support & mentoring from Stephen I see myself as a significantly more effective leader than before, his feedback has been honest, constructive and provided valuable insight and perspective. I have found the time spent working with Masters in Minds to be massively beneficial & look forward to continuing to develop & grow personally & professionally as a result.”

“A life changing experience that has helped me massively in and outside of work. It has helped me manage my own self by a different way of thinking. It’s been like learning a new language, which now I feel confident in, and I can understand the people! The results in people around the business have been phenomenal! I have so much good stuff to say about LDP!”