Coaching Programme
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The Masters in Minds Coaching Programme offers comprehensive training in coaching methodologies, emphasising on-the-road observation as a key component. Participants engage in real-life coaching sessions, accompanied by experienced mentors who provide guidance and feedback. This practical approach enhances understanding and application of coaching principles, preparing graduates to excel in diverse coaching environments
A distinctive feature of our programme is the emphasis on on-the-road observation, which serves as a cornerstone for developing effective coaching practices. Participants in our programme engage in real-life coaching sessions that are carefully structured to provide hands-on experience. These sessions are conducted in various settings, allowing participants to apply coaching principles in real-world scenarios. This immersive approach ensures learners can translate theoretical knowledge into practical skills, enhancing their coaching competence. A key component of the programme is the involvement of experienced mentors who accompany participants during these coaching sessions. These mentors provide invaluable guidance and feedback, drawing from their extensive coaching experience. Their role is to observe, critique, and support the participants, helping them to refine their techniques and improve their effectiveness. This mentorship accelerates learning and builds confidence in new coaches as they navigate the complexities of real-life coaching situations. The programme's on-the-road observation aspect is particularly impactful. Observing coaching in action, participants understand how coaching methodologies are applied in various contexts. They witness firsthand the dynamics between coach and client, the challenges that arise, and the strategies used to overcome these challenges. This observational learning is crucial for developing the adaptability and critical thinking skills necessary for successful coaching. Feedback from mentors is another critical element that enhances the learning process. After each coaching session, participants receive detailed performance feedback, highlighting strengths and areas for improvement. This constructive feedback loop allows participants to continuously hone their skills, ensuring they are well-prepared to handle various coaching scenarios. In summary, the Masters in Minds Coaching Programme offers a robust training framework that combines comprehensive coaching methodologies with practical, real-life applications. Through on-the-road observation and the guidance of experienced mentors, participants gain a thorough understanding of coaching concepts and acquire the expertise required to succeed in an array of circumstances. This practical, mentor-supported approach ensures that learners are proficient in coaching techniques and confident and capable of making a significant impact in their coaching careers.
Observational Coaching
Mentorship Accelerates Learning
Critical Thinking Skills
Business Saviness
Operational Excellence
April 26, 2024
Order to cash is one of the organisation’s most crucial and potentially complex processes that touches every function in an organisation. Yet often, it is discounted by executives. Essentially, this is a set of business processes that involve receiving and fulfilling customer requests, whether for goods or services.
There are many ways this system can become overcomplicated, costly, and inefficient. As it is common for organisations to have different systems, the misalignment between the two systems can cause problems when a merger or acquisition occurs. Similarly, when organisations expand into other countries, their cash systems may require adaptation to local procedures, regulations, and practices. This causes people pain resulting in low morale, disengagement, sickness, and people choosing to leave the business.
Does any of this sound familiar to you?
An effective order-to-cash system is fundamental to operational excellence customer experience and can even increase revenue by reducing additional expenses caused by inefficiency. There are three measurable differences once an effective order-to-cash system is introduced;
Luckily, Masters in Minds have years of experience simplifying and streamlining organisations orders to a cash system, specialising in creating uniformity across global and expanding organisations. Does your organisation have outdated systems/processes that waste time, resources, and money? Or have you grown your organisation so fast that the methods that were once appropriate are now failing? If so, get in touch today to see how we can help.
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Business Saviness
April 26, 2024
There is a significant talent shortage, which is expected to grow. Businesses are competing to retain and gain the best talent. The best way to fight talent shortage is to retain and develop talent. To secure the best talent for today and tomorrow, businesses must have a holistic approach to developing talent.
Manpower found that 3 of every 4 (75%) companies have reported talent shortages and difficulty hiring – a 16-year high. There are numerous reasons why the figure is high; the most obvious one being that procurement, IT, and HR can often operate fragmentedly, leading to an inefficient hiring process. Manpower also found that large companies (250+ employees) struggle the most to recruit and retain talent compared to micro firms (less than ten employees).
Human Resource departments must improve their hiring process and become holistic recruiters. Here are a few tips on how:
So if your recruitment is stuck in a rut, contact us today.
Business Saviness
April 26, 2024
Growth and development are crucial to the success of any organisation. To grow and develop, you must identify the gaps between where you are now and where you want to be. Some of you will know what they are; for many, you will have blind spots (yes, we all do).
Johari360° evaluations focus on your organisation’s future, using your strategic goals as a basis to build success and the critical ingredient, emotional intelligence.
We work with you to build bespoke digital 360 evaluations for decision makers at CEO-S-Suite, Senior, and Management levels. By analysing your leaders’ emotional intelligence (EI) and competencies, we assess whether they; as a result, your organisation, have the necessary skills and approaches to delivery.
With over 50 years of business experience within our team, the most common problem is poor communication within companies. A 360 evaluation is an effective way to gather and communicate feedback effectively and respectfully. Rather than leaders only evaluating those they manage, we allow them to look at their individual development. Through authentic feedback, Johari360° can support them in addressing areas they may not have been aware of.
Developing a culture of authentic communication within an organisation isn’t easy. It requires courage to open yourself to honest feedback and engagement. Johari 360° introduces the opportunity for candid communication without falling out.
Head over to the Johari360 website now.
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Strategic Execution and Implementation involves turning plans into action and ensuring organisational strategies are effectively implemented to achieve goals, improve performance, and drive business success.
Customer experience (CX) refers to customers' overall perception and interaction with a company or brand throughout their entire journey. It encompasses all touchpoints and interactions, from initial awareness to post-purchase support.
Growth, marketing, and sales are interconnected aspects of business that work together to drive revenue, acquire customers, and expand market presence. Here's an overview of each area and how they contribute to the overall success of a business.
People Performance focuses on understanding human behaviour, optimising team dynamics, and enhancing organisational effectiveness through psychological principles and performance management strategies.
Organisational Performance is a measure of how effectively an organisation achieves its goals, enhances productivity, and experiences growth through efficient processes, strong leadership, and employee engagement.
Unlock your organisations potential, foster a culture of excellence, & achieve sustainable success through strategic people performance
Experience the transformative power of strategic evaluation with our dedicated CX consultancy service
Identifying an organisation's openness to change in 4.5 minutes, the Indicator organisation's can make informed, insightful decisions
SaaS Technology Company
I wanted to write properly and thank you for the role you’ve played in helping our organisation and myself reach a milestone that, if I’m honest, felt a bit out of reach not too long ago. Your facilitation of our stra ... Read More
Leadership Programme
“Throughout the entirety of our programme with Masters in Mind (MiM), Julie and her team have demonstrated a profound knowledge and insight into the workings of complex business organisations and most importantly, coached us with this knowledge to create a more positive and effective work ... Read More
Scottish Enterprise
We engaged Masters in Minds to develop an effective consultative development course for our customer-facing staff. Masters in Minds took the time to understand our organisation’s context and needs and delivered at a high level. Their methodology demonstrated meticulous planning, credible ... Read More
Social Housing
“Fantastic course with the most lovely bunch of trainers who ran the course, very engaging and was very informative, I have taken a lot of very useful advice which I will apply to my work setting as well as in my life outside of work. “MiM's work will stay with me for life”. ... Read More
Global Manufacturer
Just a short note to say how well I thought the two days went. Looking at the objectives, I think great improvements have been made and genuine change will come out of what was covered and discussed. Please also thank Steph for me.
Telemetry Organisation
Thanks again to you and the team for all of your hard work over the last few months, and for producing such an informative and engaging programme. I feel that I have really learned a lot, as well as getting to know some of my col ... Read More
Financial Services
Yellow Belt Training Course. Just a personal note of thanks, too, for your time; I genuinely enjoyed it, and as hosts and facilitation go – you were superb! Regards
Head of Customer Experience - Business Change
Hi Julie, I just wanted to share some feedback on Kerry:- Kerry's professional approach and quick understanding of the business needs and requirements are exceptional, making working with her a ple ... Read More
Financial Services
I just wanted to give you some feedback regarding the Lean Six Sigma Yellow Belt training. Brad Carter, who is on my team, said it’s one of the best courses he’s ever taken, and he got a massive amount from it. He was also really excited to use some of the ... Read More
Senior People Director
Finding a credible supplier to work with a time-poor, senior leadership team is not always easy due to the multiple personalities involved and different needs. However, Masters in Minds (MiMs), nailed it. From initial introductions, through to a measurably successful, company-wide, senior leader coa ... Read More
Financial Services
"I want to take the opportunity to really shine a line on not only the content of what was delivered but also Kevin and Steph. They were flawless throughout all modules - being brave, honest, and showing us a way to communicate that will make our jobs and lives easier. Thank you with the utmost gratitude."
Construction Company
Social Housing
“Would say that the 2 days excee ... Read More
Global Manufacturer
“My own energy and application to my role has significantly heightened, and I am already seeing metrics improve as a result of just a few changes to how I interact and ensure this cascades down.
In a positive way, I never expected it to be as good!”
Manufacturer
“Very, very impressive course indeed, of all the various workshops and courses I have done down the years in large organisations this was the most impressive and by far the best facilitated – and I am fairly sure that this belief was shared by most or all of the audience – excellent and thank you!&rdquo ... Read More
BPO
“just had a sneaky look at the early NPS figures (indicative) for my team and we have continued to improve 74%, the highest we have ever been!! Thanks for helping on this journey, do you want a job?!”
Social Housing
“The facilitators are fantastic and you can tell that they have vast experience and have worked together for a long time. They delivered the course material in a fantastic way, which enabled me to stay fully engaged throughout. I cannot recommend the MIM course enough, and I would love to see the rest of the leader ... Read More
Regional Director
“The coaching I’ve had from you has been excellent, thank you, you have helped me so much and I really feel I have grown as a result. I’ve come a long way from the person who was nervous to do a short presentation in front of the video camera on day 1 of LDP and feeling I wasn’t good enough.&rdquo ... Read More
Director
“I really found the coaching experience to be of great benefit. Julie was able to evoke my thoughts and feelings by asking the right questions and by taking me out of my comfort zone. It enabled me to gain a deeper understanding of some of my inner thoughts, desires and goals. Through our coaching sessions, I becam ... Read More
Commercial Director, IMV-IMAGING
“From initial contact with Julie through the Vistage Networks through to the conclusion of the project, MIM were excellent to work with from start to finish. The team not only took time to understand our challenges and what we were trying to achieve from the process, but they really took the time to understand our ... Read More
Manging Director
“Dear MiM team, We made it! What a truly fantastic journey we have been on for the last few ... Read More
Sales Director
“At first, with LDP, I found it tough going. In order to put things right with my personal and team performance, I had to accept that what I was doing needed to improve. My personal standards had to improve. I needed to constantly look at myself, my performance, my attitude, and how I interacted with my sales manag ... Read More
Sales & Marketing Director
“MiM have brought Golden Charter a number of things: The ability to stand back and look at the overall process objectively and from the consumer’s point of view – identifying non-value added activities Culture change – bringing the teams together to redesign the consumer e ... Read More
Financial Services, Edinburgh
“Following a successful pilot of the program in 2007, we realised that all the managers had to go through the ‘CSD’ Enabling mindset and behaviours programme in order for all to understand the new learnings and be aligned as an organisation.As a result, the business was better equipped to perform ... Read More
Head of Operations, Standard Life Germany
“MIM has helped SL Germany to drive better performance through improved communication and ownership, which has helped us gain trust and clarity as a team. MIM's approach was to work closely with us, in a non-typical client/supplier relationship, so much so that they feel part of my team and my persona ... Read More
Lynne Phillips
“The standard that is delivered is of the highest quality from all Masters in Minds Associates involved. Not only do they apply Lean Sigma and systems thinking to the tasks and processes at hand, they deliver some key mindset training that helps those involved change their approach to deliver successful and sustain ... Read More
CEO Office, Transocean
“I met Julie a couple of years ago while the Senior Leadership Team of Transocean was working on a big change management program. At that point in time still working for Phoenix Obsidian, Julie did a brilliant job as meeting facilitator and change manager during a series of meetings. Due to her excellent work, Tran ... Read More
Head of Contact Centre Channel
“The nine months spent working with Stephen & the team at Masters in Minds has been truly transformational, both for me personally and the wider team. At each stage of the process the topics covered have been hugely relevant & delivered in an engaging upbeat manner, while at the same time challenging my bel ... Read More
Divisional Director
“A life changing experience that has helped me massively in and outside of work. It has helped me manage my own self by a different way of thinking. It’s been like learning a new language, which now I feel confident in, and I can understand the people! The results in people around the business have been pheno ... Read More
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Ignite your organisation's potential with us. Our experienced consultants are ready to help you enhance efficiency, boost growth, and create a thriving workplace culture. With cutting-edge tools like Mindset Indicator Monitor, MiMLaaS, and Johari360, we offer tailored solutions to meet your unique needs. Whether you're looking to improve employee engagement, streamline operations, or develop leadership skills, we're here to support you every step of the way. Don't wait—reach out today and discover how we can transform your business. Chat with us now and start your journey to success!