“We cannot solve our problems with the same thinking we used to create them.”
– Albert Einstein
Igniting Potential
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But we like to use it (and not just because Zones of Awesomeness is a bit of a mouthful) because we think it reflects what we can bring to businesses. Curious, inventive, original and, yes, very smart thinking. We don't mind saying we're obsessed with what we do. We have a passion for people, conscious thought problem solving through new ideas, and a knack for spotting new opportunities for you. Game changing, emotionally wise, transformations that are life changing for the people involved. Here's how we do that.
Strategic Execution and Implementation involves turning plans into action and ensuring organisational strategies are effectively implemented to achieve goals, improve performance, and drive business success.
Customer experience (CX) refers to customers' overall perception and interaction with a company or brand throughout their entire journey. It encompasses all touchpoints and interactions, from initial awareness to post-purchase support.
Growth, marketing, and sales are interconnected aspects of business that work together to drive revenue, acquire customers, and expand market presence. Here's an overview of each area and how they contribute to the overall success of a business.
People Performance focuses on understanding human behaviour, optimising team dynamics, and enhancing organisational effectiveness through psychological principles and performance management strategies.
Organisational Performance is a measure of how effectively an organisation achieves its goals, enhances productivity, and experiences growth through efficient processes, strong leadership, and employee engagement.
New Culture Audit Platform - includes Engagement Survey & Mood Monitor - Arrange a demo today!
We believe businesses have the power to create a meaningful impact on society by cultivating a workplace culture where individuals can thrive, grow, and reach their fullest potential. When people experience fulfilment & well-being, they contribute positively to the world.
We transform mindsets and behaviours by embedding powerful, actionable insights into every level of your organisation. We work side by side with you to create lasting change that aligns with your purpose and ambitions.
Bespoke programmes, designed to elevate the capabilities of leaders, managers, and colleagues. Crafted solutions to foster growth, enhance skills, and drive organisational success.
Some of our Clients
Our 17 years of diverse experience brings invaluable insights, adaptability and a holistic understanding. We help our clients with innovative problem-solving.
Why Masters in Minds?
We create a sustainable advantage with a diagnostic approach, real-life expertise, tangible results, empathy, and people engagement.
We cultivate lasting success and organisational resilience by understanding, implementing, and valuing individuals.
By optimising people & organisational performance, customer experience, & prioritising effective execution & implementation, we fuel sustainable growth and embed a competitive advantage.
Using analytics to create behavioural change allows us to target behaviours & individuals to create personalised strategies & enhance effectiveness, leading to lasting transformation & business success.
Our real-life experience, tangible results, and authentic stories resonate with teams, fostering trust, motivation, and collaboration, ultimately enhancing engagement and driving collective success.
Customer Care Transformation Senior Manager Financial Services
Click on the link to see our full range of people-centric digital products.
Click on the link to see our full list of services.
How Open to Change is Your Organisation? Would you like to find out?
We think differently. That’s why we ‘do’ differently. That’s what our clients say. Delivering transformative results from London to New York - and across the globe. We are rewriting the old consultancy rulebook. So forget the jargon. This is an approach that works. We deliver the results and our clients love it.
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Customer Experience
January 15, 2025
Conscious Leadership
November 14, 2024
Conscious Leadership
November 6, 2024
Conscious Leadership
October 25, 2024
– Albert Einstein
BPO
“just had a sneaky look at the early NPS figures (indicative) for my team and we have continued to improve 74%, the highest we have ever been!! Thanks for helping on this journey, do you want a job?!”
Social Housing
Regional Director
Director
Commercial Director, IMV-IMAGING
Manging Director
Sales Director
Sales & Marketing Director
Financial Services, Edinburgh
Head of Operations, Standard Life Germany
Lynne Phillips
CEO Office, Transocean
Head of Contact Centre Channel
Divisional Director
Leadership Programme
Scottish Enterprise
Social Housing
Global Manufacturer
Just a short note to say how well I thought the two days went. Looking at the objectives, I think great improvements have been made and genuine change will come out of what was covered and discussed. Please also thank Steph for me.
Telemetry Organisation
Financial Services
Yellow Belt Training Course. Just a personal note of thanks, too, for your time; I genuinely enjoyed it, and as hosts and facilitation go – you were superb! Regards
Head of Customer Experience - Business Change
Financial Services
Senior People Director
Financial Services
"I want to take the opportunity to really shine a line on not only the content of what was delivered but also Kevin and Steph. They were flawless throughout all modules - being brave, honest, and showing us a way to communicate that will make our jobs and lives easier. Thank you with the utmost gratitude."
Construction Company
Social Housing
Global Manufacturer
“My own energy and application to my role has significantly heightened, and I am already seeing metrics improve as a result of just a few changes to how I interact and ensure this cascades down.
In a positive way, I never expected it to be as good!”
Manufacturer
BPO
“just had a sneaky look at the early NPS figures (indicative) for my team and we have continued to improve 74%, the highest we have ever been!! Thanks for helping on this journey, do you want a job?!”
Social Housing
Regional Director
Director
Commercial Director, IMV-IMAGING
Manging Director
Sales Director
Sales & Marketing Director
Financial Services, Edinburgh
Head of Operations, Standard Life Germany
Lynne Phillips
CEO Office, Transocean
Head of Contact Centre Channel
Divisional Director
Leadership Programme
Scottish Enterprise
Social Housing
Global Manufacturer
Just a short note to say how well I thought the two days went. Looking at the objectives, I think great improvements have been made and genuine change will come out of what was covered and discussed. Please also thank Steph for me.
Telemetry Organisation
Financial Services
Yellow Belt Training Course. Just a personal note of thanks, too, for your time; I genuinely enjoyed it, and as hosts and facilitation go – you were superb! Regards
Head of Customer Experience - Business Change
Financial Services
Senior People Director
Financial Services
"I want to take the opportunity to really shine a line on not only the content of what was delivered but also Kevin and Steph. They were flawless throughout all modules - being brave, honest, and showing us a way to communicate that will make our jobs and lives easier. Thank you with the utmost gratitude."
Construction Company
Social Housing
Global Manufacturer
“My own energy and application to my role has significantly heightened, and I am already seeing metrics improve as a result of just a few changes to how I interact and ensure this cascades down.
In a positive way, I never expected it to be as good!”
Manufacturer
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Ignite your organisation's potential with us. Our experienced consultants are ready to help you enhance efficiency, boost growth, and create a thriving workplace culture. With cutting-edge tools like Mindset Indicator Monitor, MiMLaaS, and Johari360, we offer tailored solutions to meet your unique needs. Whether you're looking to improve employee engagement, streamline operations, or develop leadership skills, we're here to support you every step of the way. Don't wait—reach out today and discover how we can transform your business. Chat with us now and start your journey to success!