Process Improvements

CEO

SaaS Technology Company

I wanted to write properly and thank you for the role you’ve played in helping our organisation and myself reach a milestone that, if I’m honest, felt a bit out of reach not too long ago.   Your facilitation of our stra ... tegy sessions has been transformative—not just in refining our approach but in bringing the team together with a clarity and a commercial drive that’s been critical. On a personal level, your coaching sessions have had a huge impact, helping me challenge my own thinking and step into this phase with more confidence and focus.     We’ve achieved something as a team that I don’t think any of us fully believed in even a year ago, and I wanted to thank you for the part your insight and expertise have played in getting us here (giving exec team and myself some not-so subtle nudges!)     Thank you,   Read More

Head of Marketing

Leadership Programme

“Throughout the entirety of our programme with Masters in Mind (MiM), Julie and her team have demonstrated a profound knowledge and insight into the workings of complex business organisations and most importantly, coached us with this knowledge to create a more positive and effective work ... ing environment. We worked with MiM in a number of areas and on various subjects and the standard of delivery throughout was top quality.   At every stage of the process the subjects covered were highly relevant and engaging and have challenged myself and our team in our thinking and methods, while simultaneously working with us on improving these to better reach our goals. MiM have given us tools and techniques to help drive our business forward in a collaborative and effective manner. I can absolutely recommend MiM to anyone looking to improve their organisation and I look forward to working with them again in the future.” Read More

Claire Alexander

Scottish Enterprise

We engaged Masters in Minds to develop an effective consultative development course for our customer-facing staff.  Masters in Minds took the time to understand our organisation’s context and needs and delivered at a high level. Their methodology demonstrated meticulous planning, credible ... delivery, and a client-focused approach. From the outset, Masters in Minds demonstrated professionalism and responsiveness. They maintained regular check-ins with us, ensuring alignment with our goals and expectations.  Their clear communication and understanding of our requirements set a positive tone for the collaboration. Training sessions were meticulously planned and executed. Their content was relevant, up-to-date, and tailored to our specific needs.  Attendees praised the deliverers’ expertise and engaging delivery style which enhanced the overall learning experience. In summary - our experience was extremely positive. Read More

Senior Manager

Social Housing

“Fantastic course with the most lovely bunch of trainers who ran the course, very engaging and was very informative, I have taken a lot of very useful advice which I will apply to my work setting as well as in my life outside of work.    “MiM's work will stay with me for life”. ...    Read More

HR Director

Global Manufacturer

Just a short note to say how well I thought the two days went. Looking at the objectives, I think great improvements have been made and genuine change will come out of what was covered and discussed. Please also thank Steph for me.

Subject Matter Expert

Telemetry Organisation

Thanks again to you and the team for all of your hard work over the last few months, and for producing such an informative and engaging programme.   I feel that I have really learned a lot, as well as getting to know some of my col ... leagues in different teams and/or locations.   Good luck for the future, and hopefully, there will be an opportunity to work together again in the future. Read More

Head of Business Development & Adviser Services

Financial Services

Yellow Belt Training Course. Just a personal note of thanks, too, for your time; I genuinely enjoyed it, and as hosts and facilitation go – you were superb! Regards

Michelle Coombe

Head of Customer Experience - Business Change

Hi Julie, I just wanted to share some feedback on Kerry:-   Kerry's professional approach and quick understanding of the business needs and requirements are exceptional, making working with her a ple ... asure and so incredibly easy. Kerry’s coaching style and approach have developed and grown our cohorts in the Lean Six Sigma Yellow Belt programme. She has such an excellent people-centric approach that is always at the forefront. I really am enjoying working with Kerry, and thank you for bringing her to me! Read More

Head of IT Service

Financial Services

I just wanted to give you some feedback regarding the Lean Six Sigma Yellow Belt training. Brad Carter, who is on my team, said it’s one of the best courses he’s ever taken, and he got a massive amount from it. He was also really excited to use some of the ... techniques that he had learnt in order to help with IT Service improvements, I just want to pass on the feedback. Thanks,   Read More

Anna Petts

Senior People Director

Finding a credible supplier to work with a time-poor, senior leadership team is not always easy due to the multiple personalities involved and different needs. However, Masters in Minds (MiMs), nailed it. From initial introductions, through to a measurably successful, company-wide, senior leader coa ... ching development programme, and all the touch-points in-between, MiMs demonstrated their prowess, modelled through their expertise, skills, knowledge and ability to work with a diverse and complex organisation.   This resulted in a senior leader cadre, gaining both skill and practical ability in applying coaching techniques, which in turn, facilitated in an increase in self-awareness, confidence having richer career development conversations, and improved working relationships. No mean feat!   Would absolutely work with MiMs again – and recommend. Read More

Customer Contact Team Leader

Financial Services

"I want to take the opportunity to really shine a line on not only the content of what was delivered but also Kevin and Steph. They were flawless throughout all modules - being brave, honest, and showing us a way to communicate that will make our jobs and lives easier. Thank you with the utmost gratitude." 

Senior Leader

Social Housing

“Would say that the 2 days excee ... ded my expectation, superb delivery and content. Helped massively with some out-of-work challenges (too).”   Read More

Senior Finance Leader

Global Manufacturer

“My own energy and application to my role has significantly heightened, and I am already seeing metrics improve as a result of just a few changes to how I interact and ensure this cascades down.

In a positive way, I never expected it to be as good!”

Senior Leader

Manufacturer

“Very, very impressive course indeed, of all the various workshops and courses I have done down the years in large organisations this was the most impressive and by far the best facilitated – and I am fairly sure that this belief was shared by most or all of the audience – excellent and thank you!&rdquo ... ; Read More

Customer Contact Manager

BPO

“just had a sneaky look at the early NPS figures (indicative) for my team and we have continued to improve 74%,  the  highest we have ever been!! Thanks for helping on this journey, do you want a job?!”

Team Leader

Social Housing

“The facilitators are fantastic and you can tell that they have vast experience and have worked together for a long time. They delivered the course material in a fantastic way, which enabled me to stay fully engaged throughout. I cannot recommend the MIM course enough, and I would love to see the rest of the leader ... ship team attend.” Read More

Angela Rondeau

Regional Director

“The coaching I’ve had from you has been excellent, thank you, you have helped me so much and I really feel I have grown as a result. I’ve come a long way from the person who was nervous to do a short presentation in front of the video camera on day 1 of LDP and feeling I wasn’t good enough.&rdquo ... ; Read More

Barbara Flurie

Director

“I really found the coaching experience to be of great benefit. Julie was able to evoke my thoughts and feelings by asking the right questions and by taking me out of my comfort zone. It enabled me to gain a deeper understanding of some of my inner thoughts, desires and goals. Through our coaching sessions, I becam ... e focused on these goals and am able to steer my life in the right direction and stay above the line.  This will help me achieve greater personal satisfaction and fulfilment. Thanks, Julie, for being such an inspiration.” Read More

Lee McCloy PhD

Commercial Director, IMV-IMAGING

“From initial contact with Julie through the Vistage Networks through to the conclusion of the project, MIM were excellent to work with from start to finish. The team not only took time to understand our challenges and what we were trying to achieve from the process, but they really took the time to understand our ... business and our people. Throughout the process they asked lots of questions that challenged our thinking, and were helpful in answering our questions and prompted some excellent discussions that developed our thinking around key areas. The final piece of work they have produced is a professional, ready to use solution that is bespoke to our business. We are very excited to be able to role this out with our team and beyond.” Read More

David Frost

Manging Director

“Dear MiM team,  We made it! What a truly fantastic journey we have been on for the last few ... months!  Getting an opportunity to custom design and deliver a Leadership programme for our business has been a once-in-a-lifetime opportunity for me. I speak for everyone when I say we have learned so much.  From the start, we said we would “learn together to lead together,” and I believe this has been an overwhelming success.  We decided to go on this journey with MiM. We wanted to challenge the mindset, open ourselves to experience new ideas, learn new techniques and tools, understand a common language and define a values-based culture to lead our business forward.  Ovarro is a very different business today, and we now have the beginnings of a high-performing leadership team ready to deliver on our ambitions.  For that, we are very thankful for all that you have done so far, the work behind the scenes to create the content coupled with the professionalism, credibility and authenticity in the way the material was delivered … we could not have achieved this without you!  We look forward to working on our PDPs and continuing to receive coaching from you all.  Thanks again. “ Read More

Steve Fleming

Sales Director

“At first, with LDP, I found it tough going. In order to put things right with my personal and team performance, I had to accept that what I was doing needed to improve. My personal standards had to improve. I needed to constantly look at myself, my performance, my attitude, and how I interacted with my sales manag ... ement team. Initially, it was exhausting to keep myself constantly in check. However, what I have achieved with your help has been fantastic. My management team now, having gone through the same learning as I have, work out of the same values and standards as a team, whilst respecting differing individual values as well. We understand each other better, we are able to hold each other to account without fear of recrimination when we feel one our managers falls below that standard, or transgresses a value of a colleague. We are able to give good old-fashioned honesty to our colleagues, and it’s respected as it has come from a positive intention rather than a need to be “right or better” than the next person. I think what I am trying to explain is we are undergoing a cultural change in Mitsubishi Electric.” Read More

Karen Trickett

Sales & Marketing Director

“MiM have brought Golden Charter a number of things: The ability to stand back and look at the overall process objectively and from the consumer’s point of view – identifying non-value added activities Culture change – bringing the teams together to redesign the consumer e ... xperience bottom up which in turn means they buy into it Valuable and relevant experience and expertise from other industries/similar-sized companies Improved efficiency and conversion which ultimately leads to sales uplift.” Read More

Senior Leader

Financial Services, Edinburgh

“Following a successful pilot of the program in 2007, we realised that all the managers had to go through the ‘CSD’ Enabling mindset and behaviours programme in order for all to understand the new learnings and be aligned as an organisation.As a result, the business was better equipped to perform ... during the difficult and testing economic climate in 2009, which meant that the staff had confidence and new skills to meet the challenges positively and with conviction. With the mind-set and behaviours in place, the business increased its productivity by 118% and as a result it was able to make savings of £13.5M in 2009.” Read More

Sam Comerford

Head of Operations, Standard Life Germany

“MIM has helped SL Germany to drive better performance through improved communication and ownership, which has helped us gain trust and clarity as a team. MIM's approach was to work closely with us, in a non-typical client/supplier relationship, so much so that they feel part of my team and my persona ... l coach in one. They went the extra mile every single time for us and showed a deep understanding of the leadership and change challenges facing a business experiencing big change.This makes an extraordinary difference.Due to the nature of the content and practice that MIM introduces to a business, leaders could be inclined to dismiss some of the listening and acknowledgement practices as “too soft.” This is exactly the reason why some leaders may fail to guide, motivate and lead their people. I personally have made great strides forward in my impact, and the performance of my team and would encourage other leaders to work with MIM to support making that step change.” Read More

PMO

Lynne Phillips

“The standard that is delivered is of the highest quality from all Masters in Minds Associates involved. Not only do they apply Lean Sigma and systems thinking to the tasks and processes at hand, they deliver some key mindset training that helps those involved change their approach to deliver successful and sustain ... able change. The passion shines through the team and there is a real feeling that you are invested in the successful delivery of our programme which filters through to those involved.” Read More

Bettina Sabatini

CEO Office, Transocean

“I met Julie a couple of years ago while the Senior Leadership Team of Transocean was working on a big change management program. At that point in time still working for Phoenix Obsidian, Julie did a brilliant job as meeting facilitator and change manager during a series of meetings. Due to her excellent work, Tran ... socean later reached out again to her – this time as Managing Director of Masters in Minds, to help the Senior Leadership Team once more in designing an impactful worldwide vision rollout.” Read More

Stewart Bodys

Head of Contact Centre Channel

“The nine months spent working with Stephen & the team at Masters in Minds has been truly transformational, both for me personally and the wider team. At each stage of the process the topics covered have been hugely relevant & delivered in an engaging upbeat manner, while at the same time challenging my bel ... iefs, thoughts and perceptions. Through the workshops and on-site support & mentoring from Stephen I see myself as a significantly more effective leader than before, his feedback has been honest, constructive and provided valuable insight and perspective. I have found the time spent working with Masters in Minds to be massively beneficial & look forward to continuing to develop & grow personally & professionally as a result.” Read More

Michelle Coombe

Divisional Director

“A life changing experience that has helped me massively in and outside of work. It has helped me manage my own self by a different way of thinking. It’s been like learning a new language, which now I feel confident in, and I can understand the people! The results in people around the business have been pheno ... menal! I have so much good stuff to say about LDP!” Read More